Customer Service Representative - Motor Division

Summary

Southwest Electric is looking for a seasoned Customer Service Representative in our Nashville electric motor repair shop. The Customer Service Rep will be responsible for handling all commercial activities from the receipt of a purchase order to shipment, as well as providing follow-up customer support after shipment for Electric Motor Shop in Nashville, TN. Previous electric motor experience is highly desired. Mechanics with customer service experience are highly preferred.

Responsibilities

• Review quotation documents and purchase orders and reconcile any differences
• Enter new orders into the Company business system
• Develop order development sheets (work scope) based upon quotation documents and customer purchase orders
• Act as the primary communication liaison between Operations and the customer from the beginning to the end of the order
• Support staff on assigned project-based work
• Perform job cost review upon completion of a project and prepare billing summaries and other information necessary to facilitate invoicing the customer
• Prepare project documentation (instructions manuals, etc.) and mail to the customer
• Provide tours of the plant for customers and/or guests
• Provide training, guidance, and procedures for new employees
• Quote new equipment and parts and follow up

Requirements

• High School Diploma or GED required
• 3-5 years experience in an Inside Sales/Customer Service role within a manufacturing environment
• Previous AC/DC Motor experience highly desired